FAQs

(Frequently Asked Questions)

Booking Out

PLEASE EMAIL INFO@EMILYSPOLEFITNESS.CO.UK IF YOU CANNOT MAKE A LESSON. DO NOT MESSAGE YOUR INSTRUCTOR ON FACEBOOK. ALL BOOKINGS GO THROUGH EMAIL.

Terms & Conditions

Please be aware that Emily’s Pole Fitness reserves the right to amend their terms and conditions at any time. They also have the right to refuse lessons to anyone unwilling or unable to comply with the following:

  • Emily’s Pole Fitness does not permit the use of alcohol or drugs during or prior to lessons.
  • You must disclose any medication you are taking or changes to your medical health prior to lessons.
  • ALL jewellery must be removed.
  • Hostile or aggressive attitudes will not be tolerated towards instructors or students.
  • Emily’s Pole Fitness instructors reserve the right to refuse or cancel lessons to any person not deemed physically fit and able to take part in lessons.
  • Participants are to be at least 16 years old in adult classes. We teach from 5 – 15 years old in our children’s classes.
  • Lessons are only transferable at Emily’s discretion.
  • Emily’s Pole Fitness will make every effort to ensure adequate notice is given prior to any cancellation. However students must be aware that in the event of matters out of Emily’s control (e.g. sickness), lessons will be refunded or made up at a later date at Emily’s discretion.

Timekeeping

Please note that the warm up is an absolutely essential part of the class, it is not optional. Instructors need to be happy that each and every student’s body is safely and effectively prepared for the exercises that the class will be doing. If you are late to your lesson, you will not be allowed to take part in the class, and you will forfeit your deposit. If there is an extenuating circumstance that means you will often be late, please email Emily about it – she will be able to advise what to do.

Painkillers

We do not allow anybody to train at Emily’s Pole Fitness if they have taken painkillers in the six hours prior to the start of class. Even if the painkillers have been taken for something completely unrelated, they will restrict your ability to feel your body’s limits, and increase the likelihood of other injuries. Please respect this rule, for your own safety. If you are experiencing pain at any point before or during class, please discuss it with your instructor.

COVID-19 Policy

We are keeping everyone as safe as we can by making some small changes in the studio. Please respect these changes which could be updated at any time to stay in line with the government guidelines and regulations. This policy was written on 4th September 2020. Please contact us if you have any questions.

Covid-19 Precautions in class:

1) On arrival all students must wash their hands before entering the studio. The toilets are strictly one person in at a time, please arrive early so you are not late for class. There will be hand sanitiser available at the studio but this may affect your grip, so washing your hands is recommended instead of using hand sanitiser. You are welcome to bring your own hand sanitiser too.

2) The main single entrance door will remain as the main entrance door, all students will exit out of the double doors (recently updated with fabulous rainbow colours!).

3) Please observe public social distance guidelines whilst waiting outside of the studio main entrance (single door) while you wait to come in for your class.

4) Each student will be called in one-by-one in alphabetical order on the register and will be allocated their designated pole / aerial equipment for the lesson. Please only use the equipment you have been allocated.

5) Please don’t use the cubby holes, as we cannot manage cross-contamination. With this in mind, please try and arrive to class dressed for your activity if this is possible. Any belongings you bring with you will need to be kept at the edge of the studio, so we would appreciate keeping this to a minimum to avoid clutter and trip hazards.

6) Everyone in the studio will need to maintain at least 1 metre from each other. There are ‘Pose Here’ floor signs where you need to stand in-between turns on the pole. If students live together or are in the same bubble, then they will not need to socially distance from each other and we will arrange for those students to share equipment. We will ask you for this information in advance to help us book you into classes together.

7) Pole classes will have a maximum of 12 students with 6 poles (2 per pole) and will remain 70 minutes long, and the price remains the same.

8) We’re halving the number of students in each aerial hoop and aerial silks class, and shortening the length of these classes to 45 minutes, so students will effectively have more time on the hoop / silks over the course of a lesson. The price of classes will remain the same.

9) Children’s aerial hoop classes will run with half the number of students, and we’re also shortening the length of these classes to 40 minutes, so students will effectively have more time on the hoop over the course of a lesson. The price of classes will remain the same. Children will not be responsible for any cleaning but will need to wash their hands before entering the studio.

10) There will be no spotting during classes unless a rescue spot is necessary. Please always listen to your instructor and do not attempt anything that you have not been instructed to do.

11) For pole classes, students will be responsible for cleaning the pole in-between turns, and at the beginning and at the end of class. Students will also be asked to clean the floor around their used pole at the end of class. This is to save instructors’ time cleaning between lessons and to keep lessons the same length of time instead of having to make them shorter to accommodate cleaning time.

12) For Aerial classes, students will be responsible for cleaning the mats at the end of class.

13) We will provide a bottle of cleaning spray and a cleaning towel each. You will be asked to give the bottle a quick wipe down with cleaning spray at the end of class. Your instructor will put your used towels straight into the wash basket at the end of each lesson. You are welcome to bring your own towel if you prefer.

14) You do not have to wear a mask but please feel free to bring your own mask and PPE if you wish to use it. Instructors will not be wearing masks unless they want to.

15) Please don’t share phones or personal items but feel free to take photos / videos on your phone and send them to your classmates.

16) Please be respectful of others’ boundaries. For a lot of people it is a big step to leave their house and enter into a communal building and we aim to make this experience as smooth and worry free as possible. Please help us by respecting the social distance rule and making your fellow class goers feel at ease. Anyone who isn’t abiding by this policy will be asked to leave class.

17) Please don’t attend classes if you have developed any of the following symptoms:

1. A new continuous Cough – This means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

2. Anosmia – This means the loss of taste or smell

3. A high temperature – This means you feel hot to touch on your chest or back (you do not need to measure your temperature)

18) Our 48 hour cancellation policy will remain the same. Students must be honest and let us know if they have any Covid symptoms as they will not be able to attend class, if this is less than 48 hours before class then you will forfeit your class payment. We need to stick to our cancellation policy now more than ever, as class sizes are smaller and opening the school is a huge risk for us financially. We need to be very careful and will still have all the bills to pay if we need to close again, so please understand that we are doing all we can to open the school for our students.

 

What will happen if someone tests positive for Covid-19?

In the event of a student or instructor testing positive for Covid-19 we will implement the following procedure:

1) Everyone who came into contact with said student or instructor will be notified and it will be suggested they should isolate for 14 days (based on government advice dated 3rd September 2020). This includes Emily’s Pole Fitness instructors.

2) The student or instructor will remain anonymous. There is no shame in telling us about a positive test and there will be no ramifications going forwards. Please contact us via email and rest assured all conversations will remain strictly private.

3) The studio will be fully shut and all classes suspended in order to deep clean the studio and all equipment. This will take between half a day to a full day.

4) Classes will still continue after the deep clean and will be led by alternative instructors until the affected instructor(s) have completed their isolation period. If no instructors are available then classes will cease until an instructor has completed their isolation period.

Please note, Emily’s Pole Fitness will strictly adhere to all social distancing and cleaning procedures as set out above. We ask people not to attend classes if they have been in contact with someone who has tested positive for Covid-19 or who has developed the symptoms listed above. Please note that if you classify as ‘at risk’ or live with someone who is classified as ‘at risk’ we suggest contacting us to discuss options. There is no rush to return to classes if you are worried about safety. We aren’t going anywhere.

This is new territory for every business – small, medium and giant corporations alike. We are doing our best to keep on top of current guidelines and rules but we are human, and we make mistakes. If you see something that could be improved please contact us so we have a chance to rectify it. If you have suggestions, improvements or want to give us some feedback please email us at info@emilyspolefitness.co.uk  – we are open to suggestions in every area of the studio and the services we offer, and we are always ready to listen.

Frequently Asked Questions

How do payments work for classes?

All students need to pay a deposit in advance when booking in for the first time.

There are 3 different payment choices that you can make at the beginning or end of your first class at the studio:

  • Drop In Student – If you can’t attend a regular weekly class then you can email each time you would like to book in and you will always need to pay online using the PayPal button to secure your space.
  • Pay As You Go Student – If you would like to attend a regular weekly class then you can PAYG but you will always need to pay one lesson in advance. Your deposit is advance payment for your first lesson, at the end of your first class you will need to pay another £13 (pole)  / £15 (aerial) in cash or by card to secure your space for the following week. There are no PayPal weekly payment options. We take cash or card at the studio only for regular PAYG students. You’ll continue to pay one lesson cash / card in advance until you decide to stop classes (if you ever do want to stop!), and then your last lesson with us will be prepaid.

Once you have paid cash / card in your first lesson you are then automatically booked in each week, we still need at least 48 hours notice if you can’t make a lesson or you lose your deposit. If you stop turning up to classes we still keep you booked in for up to 3 weeks before taking you off the register, so you could build up charges (£13 pole / £15 aerial per class) for missing classes if you don’t let us know that you’re not going to be in. So please always give us notice to avoid losing your deposit or getting any charges.

  • Pay Monthly Student – If you would like to attend a regular weekly class then you have the option to pay monthly at the studio in cash, card or online by BACS at the start of every month. There are no PayPal monthly payment options. If you choose to pay monthly then you will save £1 per class. All pay monthly students will still have to pay their deposit in advance which is technically your first class payment upfront. When you pay at the studio for the whole month, the first class of each month will still be included in your monthly payment. If you decide to stop lessons then you can use your deposit payment for your last lesson.

For example; There are 4 lessons in January, if you are a new student then you will pay your deposit and then pay for 4 lessons at the beginning / end of your first lesson. We do this so when it gets to the first lesson of the following month then your first class is technically paid for so if a student doesn’t turn up then we are covered for that class missed. If you miss your first class of the month then you will need to pay your deposit online again to secure your place and then pay for the month at the studio

What if I can’t make a class?

We require at least 48 hours’ notice by email only (info@emilyspolefitness.co.uk) if you can’t make a lesson or you forfeit your deposit / lesson payment. If we receive enough notice then your payment will simply roll over to the following week / month. Your deposit and monthly class payments are non-refundable. If you need to stop classes then we can hold any you have left for when you return.

PLEASE ALWAYS EMAIL INFO@EMILYSPOLEFITNESS.CO.UK IF YOU CAN NOT MAKE A LESSON. DO NOT MESSAGE YOUR INSTRUCTOR ON FACEBOOK AS ALL BOOKINGS GO THROUGH EMAIL.

Do you teach private lessons?
Yes, we teach private classes. They cost £45 for an hour for one person, or £22.50 each for more than one person. Please email us to book in. Private classes need to be paid for in advance. We require at least 48 hours’ notice for cancellations. Less than 48 hours’ notice incurs a £22.50 fee. If we receive 24 hours’ notice or less then you lose the full payment of £45. There are no refunds for private classes, but if you can’t make it and give enough notice then we can reschedule your class to a more convenient time.

Do I have to attend the same class each week?
We prefer that you do attend the same class each week as it is easier for us to keep track of but if you want to be in a different class one week then we just require the usual 48 hours notice.

Am I too fat / old? Will I fit in?
We often get told by people that they are too heavy, too fat, too old, not strong enough etc and we want to make it very clear that we welcome ALL! You are not too fat, too heavy, too weak or too old, it doesn’t matter what gender you are, we do not care where you are from, we don’t care what your skin colour is or what your religion is etc, you are all welcome here. Everybody can pole and do aerial – the equipment doesn’t care what you look like. Emily and her instructors work hard to make all classes a fully inclusive environment, teaching all ages, shapes and sizes. We teach complete beginners so you will build up your strength over time, you do not need to be strong to take part as we help you build up your strength. We are also huge supporters of the LGBTQ+ community so we welcome all regardless of your sexual preferences. Classes are always fun and friendly – we are so proud of our students and the way they all support and encourage each other. 

I’ve got no upper body strength
That’s ok! Most people don’t when they start. It’s only by coming to class that you build the strength, and you’ll be amazed by how quickly you start seeing improvement. People usually surprise themselves with what they’re capable of – you’ll be doing things you never thought you could in no time at all! We don’t expect you to be able to lift yourself on the first lesson – we’ll give you things to work on that are within your own ability level, and you will progress at your own pace. There is no rush, enjoy your journey and focus on yourself, not others.

What if everyone else is stronger / better than me?
Remember, you’re not in competition with anyone else! At Emily’s Pole Fitness, it’s all about working at your own pace to reach your own goals. You’ll find your fellow students are friendly and encouraging, and your instructor will give you work at your own level to make sure you build up all the strength and technique you need to move on. Don’t worry about what everyone else is doing – you’re there for you!

I’m pregnant / I’ve just had a baby – can I still join?
Unfortunately we don’t teach pregnant ladies at Emily’s Pole Fitness – the safety of our students is absolutely paramount at all times and we would never want to put your unborn baby at risk. Once baby has made an appearance and you’ve recovered from the birth, we’d love to welcome you to our crazy family! If you’ve just had a baby and everything went smoothly, our guide time for recovery is around three months before you come to start classes. If you had a caesarian section, the guide time is six months. Everybody is different, and the amount of time your body takes to recover from birth will depend upon you as an individual – it shouldn’t be rushed. If you have any questions, please get in touch

I’m struggling to find childcare. Can I bring my child to the studio?
Our insurance doesn’t cover us to have children in the studio unless it’s a child’s class, so unfortunately we cannot allow you to bring your child to your class, no matter how quiet or well-behaved.

What’s the minimum age to start lessons?
Participants must be at least 16 years of age for adult classes. We teach from 5 – 15 years old for the children’s classes.

I’m just getting over an illness / injury, can I still take part?
This one will depend 100% on the nature of the illness or injury and exactly how it affects you. This isn’t one that we can answer on a generic FAQ page – send a message giving us some details about your issue (e.g. if it’s an injury we’d ideally need to know how it happened, how long ago, what treatment you received and how it affects you now) and letting us know which class you’re interested in, and we’ll get back to you to chat about it. You may need to get clearance from your doctor.

How do I book on?
Firstly, take a look at the classes schedule and decide which class is the most convenient for you. Next, send a message to enquire about joining, making sure to specify which class it is you’d like to join. If there are spaces, Emily will book you into that class and get back to you to confirm. If there are no spaces in your selected class at the moment, you might be offered an alternative date/time, or placed on our waiting list. If you are booked in to the class, you then just need to pop on to PayPal (the link will be provided at time of booking, and you don’t need a PayPal account to use it) and pay the required amount to secure your space.

What should I expect from my first class?
Once you’ve booked into a beginners’ class and paid your deposit online, you’ll know what time your class will be. Try to arrive ten minutes before this for your first lesson – this will give you time to meet your instructor and fill in an informed consent form. When the class starts, the instructor will lead a fun warm-up to make sure your heart rate is up, and your limbs are mobilised and stretched ready for the session. The instructor will then teach a move or a sequence of moves and allow everyone time to work on it whilst coming round and offering help and encouragement. For your first few weeks, the instructor might offer you alternative work if what they’re teaching is too advanced for new beginners. Later in the class, you’ll usually get a chance to link the moves together and try them out to music. At the end of the class, the instructor will give the group some ‘conditioning’ exercises designed to build strength and endurance, then lead a cool down to make sure everyone is stretched off and relaxed.

What should I wear?
For pole, we highly recommend shorts and a t-shirt. If you come in leggings or tracksuit bottoms, you may find yourself unable to do some of the exercises the instructor teaches, such as climbing and sitting on the pole. Most moves on the pole require some kind of grip with the legs, which can only be achieved with bare skin. We understand that some ladies are uncomfortable wearing shorts, but please don’t worry about it. Everybody is far too busy worrying about their own legs to be judging anyone else’s! If you’re really very uncomfortable, we recommend wearing a pair of shorts under your jogging bottoms, or wearing trousers suitable for exercise that can easily be rolled up to the knee. Then you will be able to get your legs out for the moves that need them, and cover them up at other times. The shorts don’t need to be hotpants, they just need to expose the lower leg and knee.

For any aerial arts, we recommend covering up as much skin as possible, because the fabric of the silks and the fabric tape used to wrap the hoop and trapeze can cause friction burns. Leggings or tight trousers are best, so that they don’t get wrapped around the equipment, and we recommend long sleeves.

Footwear, ideally you want bare feet for pole, or a pair of sexy heels if that’s your style! For hoop, you can have bare feet or socks, and for silks you must have bare feet.

What does it cost?
A pole class costs £13 per 70-minute lesson; an aerial class costs £15 for a 70-minute lesson, children’s aerial classes cost £10 for an hour; a one-hour private lesson in any discipline for 1-2 people costs a total of £45; a one-hour private lesson in any discipline for 3-8 people costs £22.50 per person; workshops and ad-hoc classes will vary in price – the cost will usually be announced at the same time as the event details.

What is the studio like?
Lovely! Don’t believe us? Look inside and take a virtual tour on Google Maps.

Where can I find you?
We’re located on Cheney Manor Industrial Estate in the centre of Swindon. Our address is Unit 78, BSS House (BIZSPACE), Cheney Manor Industrial Estate, Swindon SN2 2PJ. We’re also located on two bus routes. See the contact page for more information.

Is there anything else I should know?
Moisturising: Make sure not to use any lotions or creams (including moisturiser, sun block and aftersun) on your hands or legs on the day of a pole class – this will make it extremely difficult for you to grip the pole, and might leave a residue on the pole that makes it difficult for anyone using the pole with / after you.

Soreness: It’s completely normal to feel sore the day after training in both pole and aerial arts. Sometimes the muscle soreness can last for several days, and it might make simple tasks like washing your hair, putting on a bra or changing gear in the car quite… interesting. But embrace it! It’s the sign that you’ve worked hard and your muscles are repairing themselves to be even stronger for the next time. Most people find that the soreness eases off after the first two or three classes.

Heels week: Once every four weeks, we have ‘heels week’, to give the students who want to the opportunity to try dancing in heels. We respect that everybody has different styles and we’ll never push you into wearing heels if you don’t want to – it just gives everyone who do have a sexier style the chance to dance in heels more often. We’ll let you know in advance when heels week is – whether you bring them or not is entirely up to you. 

I’m really nervous
Please don’t worry – it’s totally normal to be nervous before starting a new class. Your instructor and fellow students will be welcoming and friendly, and will do everything they can to put you at ease. You’ll soon be having so much fun that you’ll have forgotten you were ever nervous!